{"xsrfToken":"d4b192d9f234dd472fb9ec6af6b3cf73d8e3fee2_lout","branding":{"id":"2","key":"hs","name":"Harpe-support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#8954a1","headerLinkHoverBGColor":"#8954a1","headerBadgeColor":"#8954a1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d2a07a7f-f9ef-4fe2-a8d2-b7c2dc74656b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMzRiODYyMC0yODU1LTQ0YTAtOGM2NS04YWVkMTJhZDI2NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyYTA3YTdmLWY5ZWYtNGZlMi1hOGQyLWI3YzJkYzc0NjU2YiI6WyJyZWFkIl19LCJleHAiOjE3NDM5Mjg0NjgsIm5iZiI6MTc0MzkyNzg2OH0.xHjsdyusZFQp4lkodXE8Eluvekxba3AkIJhWkJOLWDE&client=134b8620-2855-44a0-8c65-8aed12ad2667&mode=fit","logoId":"d2a07a7f-f9ef-4fe2-a8d2-b7c2dc74656b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Harpe Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Harpe Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b356f5","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hs","projectId":10002,"serviceDeskId":2,"name":"Harpe-support","description":"<p>Welcome! You can raise a request for Harpe-support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"33","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Report a bug that you have experienced</p>","icon":10550,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"34","name":"Request a Feature","descriptionHtml":"<p>Please use this form to request any changes to the product or new features / enhancements.</p>","callToAction":"Request a Feature","introHtml":"<p>Use this request to ask for any features or changes to the product</p>","icon":10507,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[11],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"18","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Requests"}],"orderMapping":{"11":[34,33],"6":[15,18],"9":[15],"10":[15,18],"7":[18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMzRiODYyMC0yODU1LTQ0YTAtOGM2NS04YWVkMTJhZDI2NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5MjkwNjgsIm5iZiI6MTc0MzkyNzg2OH0.UikbryDapL9l0KQac9cK25JG-DZO_5KGvlZOtWvNpAw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"134b8620-2855-44a0-8c65-8aed12ad2667","tokenDurationInMins":20}},"reqCreate":{"id":33,"projectId":10002,"form":{"name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","intro":"<p>Report a bug that you have experienced</p>","instructions":"","icon":10550,"iconUrl":"https://harpe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please provide a title for your bug","descriptionHtml":"<p>Please provide a title for your bug</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the issue that you are facing","descriptionHtml":"<p>Please describe the issue that you are facing</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please include an attachment of a screenshot or video of the bug","descriptionHtml":"<p>Please include an attachment of a screenshot or video of the bug</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"Please select the impact that this is causing you","descriptionHtml":"<p>Please select the impact that this is causing you</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/33","calendarParams":{"firstDay":0,"date":"2025-04-06T09:24:28+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMzRiODYyMC0yODU1LTQ0YTAtOGM2NS04YWVkMTJhZDI2NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5MjkwNjgsIm5iZiI6MTc0MzkyNzg2OH0.UikbryDapL9l0KQac9cK25JG-DZO_5KGvlZOtWvNpAw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"134b8620-2855-44a0-8c65-8aed12ad2667","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}